Coffee Talk… Talk Amongst Yourselves
Remember the Saturday Night Live skit “Coffee Talk” where Mike Myers played “Linda Richman”, a stereotypical middle-aged Jewish woman? She would tell her viewers that she was feeling “verklempt” and to “talk amongst themselves.” I sometimes find myself feeling the same way—overwhelmed with the great task of managing a business and needing to stop and...Read more.
Get Your Firm Check-Up!
As we all attempt to survive the heat wave that has accompanied the dog days of summer, it is still vitally important to your law firm’s development that you take some time to review your progress and evaluate what your next steps might need to be. Human nature has us start the year with gusto...Read more.
Client Centric Focus + Truthful Self-Knowledge = Superior Client Experience: Are We Listening to the Right Sources?
Several passages from a favorite book of mine, Bread for the Journey, a daily journal by Henri Nouwen, made me think about the vision and importance of being client-centric and the overall client experience. In order to maximize the client experience, we must first maximize ourselves and our own personal “experience” and self-knowledge. Henri Nouwen...Read more.
Stop, Look & Listen….
Perspective. It seems to be something we all lose sight of and that changes not only from year to year, but often from moment to moment. Very much like opinions, we all have one and they are all often very different. Recently, I was given the gift of time to travel to Nicaragua on a...Read more.