Get Your Firm Check-Up!
As we all attempt to survive the heat wave that has accompanied the dog days of summer, it is still vitally important to your law firm’s development that you take some time to review your progress and evaluate what your next steps might need to be. Human nature has us start the year with gusto...
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Client Centric Focus + Truthful Self-Knowledge = Superior Client Experience: Are We Listening to the Right Sources?
Several passages from a favorite book of mine, Bread for the Journey, a daily journal by Henri Nouwen, made me think about the vision and importance of being client-centric and the overall client experience. In order to maximize the client experience, we must first maximize ourselves and our own personal “experience” and self-knowledge. Henri Nouwen...
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Stop, Look & Listen….
Perspective. It seems to be something we all lose sight of and that changes not only from year to year, but often from moment to moment. Very much like opinions, we all have one and they are all often very different. Recently, I was given the gift of time to travel to Nicaragua on a...
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Heading In The Right Direction – Follow The Yellow Brick Road!
With PILMMA just around the corner, there is no time like the present to set your GPS for the “yellow brick road” to New Orleans.  It will definitely get you and your law firm heading in the right direction with regards to firm development and marketing.  Too often we take for granted our firm development...
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The Magic Touch©
Often when talking to one of my law firm clients, I hear stories starting like this: “You’re not going to believe this, but …” “Boy, did I get lucky …” or “Let me tell you about the coincidence that happened the other day.” Whenever I hear comments like these, my ears perk up because I...
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