Thanksgiving: Being Thankful and Showing Thanks!
At this time of year we are often so overwhelmed with the personal aspects of our lives.  If we’re lucky, we get a chance amidst the chaotic holiday schedule to reflect on how truly fortunate we are, how blessed our family is, the wealth we have in family and friends and how lucky we are...
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Small Tips to Help Grow Your Law Practice in Big Ways
Sometimes it feels like such an endeavor to write a full article and I know that, at times, it can feel like an endeavor to read a full article, as well. Now that technology has allowed us to interact with the world in snippets of time rather than actually have to truly engage, it appears...
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How Client-Focused is Your Firm?
“A firm without client service is like stuffing money into a pocket full of holes” – David Tooman, Client Service Expert This quote perfectly illustrates just how important client focus is to the success of most of America’s leading and most productive law firms. According to a recent study, the top three reasons clients sign...
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Client Service from the Inside-Out – Part Two
As I continue to think about how our internal processes and procedures impact the external client experience, I realized that often it is best to see examples so that you might better share these with your team.  So here are some internal examples of poor service mentality and the way it can be experienced externally...
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