Client Service From The Inside Out
By Lauren Currin I was talking to a client the other day and we were discussing the implementation of yet another “client satisfaction survey”.  This would not have been their first appeal to their clients for feedback regarding their level of service, but their third!  And, yet one more opportunity for a set of potentially...
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Just for Today or for Tomorrow & Beyond? – Living a Legacy
Once again I am overcome with the thought that time is passing by like a blink of an eye!  With this in mind I started thinking about why we all do what we do and how we do it.  Take a moment and imagine a thousand years from now.  There is an archeologist at a...
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Walking the Walk – When the Firm’s Mission & Vision Become a Brand
Think quick: What are your firm’s core values? Does your firm even have a mission statement? What is it? Is it displayed prominently on your website or in your firm brochure? Do your partners and associates know what it is? More likely than not it includes a lot of really nice sounding words like “excellence”,...
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Wrapping It Up (And We’re Not Just Talking Presents!)
It is amazing to me that another entire year has come and gone and once again I feel like we just started!  At the same time, I reflect on all that has happened in the past year and I am totally overwhelmed. A Presidential election, the 2012 Summer Olympics, Superstorm Sandy…And those don’t even begin...
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Exceptional Client Service – What Your Firm Can Learn From the Golden Arches
By Lauren B. Currin, LMA President   When McDonald’s released their 2nd quarter financial results for 2012 it looks like the fast food chain is coming up “French fries” all over the place!  The company reported generating $6.54 billion and their global comparable sales increased 7.3%.  In an article in Forbes magazine McDonald’s overwhelming success...
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Achieving Excellent Client Service — Will Your Clients Follow You?
In this day where solo practitioners are almost a thing of the past and firms are merging daily, the determining factor of whether you retain your clients has been and continues to be your client service.  As the saying goes, “People don’t do business with businesses, they do business with people.”  This shows the importance...
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