Client Service From The Inside Out
I was talking to a client the other day and we were discussing the implementation of yet another “client satisfaction survey”. This would not have been their first appeal to their clients for feedback regarding their level of service, but their third! And, yet one more opportunity for a set of potentially disappointing results ~...
Read more.Where Does Your Clients’ Loyalty Start?
The answer to this may surprise you. Your first thought when asked this question would probably be with the result of their case. Did you get them a good settlement? Were they pleased with your representation? Did they have a good “experience”? All of these questions and their answers are factors, but the start of...
Read more.Achieving Excellent Client Service – Will Your Clients Follow You?
In this day where solo practitioners are almost a thing of the past and firms are merging daily, the determining factor of whether you retain your clients has been and continues to be your client service. As the saying goes, “People don’t do business with businesses, they do business with people.” This shows the importance...
Read more.Just for Today or for Tomorrow & Beyond? – Living a Legacy
Once again I am overcome with the thought that time is passing by like a blink of an eye! With this in mind I started thinking about why we all do what we do and how we do it. Take a moment and imagine a thousand years from now. There is an archeologist at a...
Read more.Wrapping It Up (And We’re Not Just Talking Presents!)
It is amazing to me that another entire year has come and gone and once again I feel like we just started! At the same time, I reflect on all that has happened in the past year and I am totally overwhelmed. A Presidential election, the 2012 Summer Olympics, Superstorm Sandy…And those don’t even begin...
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Coffee Talk… Talk Amongst Yourselves
Remember the Saturday Night Live skit “Coffee Talk” where Mike Myers played “Linda Richman”, a stereotypical middle-aged Jewish woman? She would tell her viewers that she was feeling “verklempt” and to “talk amongst themselves.” I sometimes find myself feeling the same way—overwhelmed with the great task of managing a business and needing to stop and...
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Get Your Firm Check-Up!
As we all attempt to survive the heat wave that has accompanied the dog days of summer, it is still vitally important to your law firm’s development that you take some time to review your progress and evaluate what your next steps might need to be. Human nature has us start the year with gusto...
Read more.Heading In The Right Direction – Follow The Yellow Brick Road!
With PILMMA just around the corner, there is no time like the present to set your GPS for the “yellow brick road” to New Orleans. It will definitely get you and your law firm heading in the right direction with regards to firm development and marketing. Too often we take for granted our firm development...
Read more.One Minute Firm Development: You Created a Budget, Now What?
I don’t know about you, but no part of law school taught me about business development and financial planning and management. But the truth is, if you own a law firm, then you’re not only a lawyer, but also a business person. Most law firms put servicing clients and new client development at a higher...
Read more.Market Your Law Firm by Giving Back
The New Year is a great time to reevaluate your current firm development and marketing goals. Make sure that when developing your marketing plan, you are not only considering your firm’s “direct marketing” goals (television commercials, direct-mail campaigns, ads, etc.), but also your firm’s “soft marketing” goals. “Soft marketing” is when you make an effort...
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