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As we prepare for the Spring and Summer of 2017, I think about Memorial Day and those who gave their lives so that we may live freely, kids getting out of school for yet another summer break and of course another summer of heat and most likely drought (which will most likely affect us all – as we continue to face the issue of water shortage that will one day, in the not too far distant future, be a HUGE issue for our children and our children’s children).  I must also think about the 2016...

  April 2013 Just for Today OR for Tomorrow & Beyond? Living a Legacy   Once again I am overcome with the thought that time is passing by like a blink of an eye! With this in mind I started thinking about why we all do what we do and how we do it. Take a moment and imagine a thousand years from now. There is an archeologist at a dig site which is your current day work site. What will they find there that will be significant? Will there be any clues there as to what you did?...

December 2012 Wrapping it Up (And We're Not Just Talking Presents)! It is amazing to me that another entire year has come and gone and once again I feel like we just started! At the same time, I reflect on all that has happened in the past year and I am totally overwhelmed. A Presidential election, the 2012 Summer Olympics, Superstorm Sandy…And those don’t even begin to hit on the events that have touched each of us personally. Which brings me to my point, as we begin to “wrap up” 2012 literally and figuratively, I find it...

Achieving Excellent Client Service--Will Your Clients Follow You? In this day where solo practitioners are almost a thing of the past and firms are merging daily, the determining factor of whether you retain your clients has been and continues to be your client service. As the saying goes, “People don’t do business with businesses, they do business with people.” This shows the importance of good client service. Despite the result you get for your clients, 9 times out of 10, if your firm and your staff don’t provide good (no, exceptional) client service you are likely...

GET YOUR FIRM CHECK-UP! As we all attempt to survive the heat wave that has accompanied the dog days of summer, it is still vitally important to your law firm’s development that you take some time to review your progress and evaluate what your next steps might need to be. Human nature has us start the year with gusto and all sorts of promises of new plans of marketing campaigns and renewed management involvement only to find ourselves back in the same ruts just about this time. So, break the cycle--Do a mid-year check up! Make a...

CLIENT CENTRIC FOCUS + TRUTHFUL SELF-KNOWLEDGE = SUPERIOR CLIENT SERVICE Several passages from a favorite book of mine, Bread for the Journey, a daily journal by Henri Nouwen, made me think about the vision and importance of being client-centric and the overall client experience. In order to maximize the client experience, we must first maximize ourselves and our own personal “experience” and self-knowledge. Henri Nouwen writes: Click to read more 3 QUESTIONS FOR SELF-IMPROVEMENT IN YOUR CAREER & LIFE Success is built on a foundation of self-knowledge. If you find that you’re sabotag­ing your own efforts, try asking these...

WHAT IS YOUR CLIENT EXPERIENCE? By Lauren B. Currin, LMA President Recently I found myself in a very unusual situation. I found myself as the patient and potentially the client in a medical malpractice law suit. So, in order to make a very long story short, suffice it to say, my perspective and my life have been VERY different for the past month. It has been very much like some of the scenes from the movie, “The Doctor”, with William Hurt, a sleeper that came out in the early 90’s where Hurt was forced, after being nothing...

STOP, LOOK, AND LISTEN Perspective. It seems to be something we all lose sight of and that changes not only from year to year, but often from moment to moment. Very much like opinions, we all have one and they are all often very different. Recently, I was given the gift of time to travel to Nicaragua on a mission trip where I, along with 22 other people from various backgrounds, spent a week in Granada, building kitchens at 3 different schools. These kitchens would allow the children to have at least one hot meal per...

NOSSCR NEWS UPDATE: NON-ATTORNEY REPRESENTATIVE EXAM HAS BEEN SCHEDULED The next exam for non-attorneys who want to qualify for direct fee withholding is scheduled for December 14, 2011. *PLEASE NOTE THAT THE REGISTRATION PERIOD WILL EXPIRE ON NOVEMBER 9, 2011.* For more information, go to: http:/www.ssa.gov/representation/nonattyrep.htm and https://secure.cps.ca.gov/ssa/Examination.asp...