Achieving Excellent Client Service–Will Your Clients Follow You?
In this day where solo practitioners are almost a thing of the past and firms are merging daily, the determining factor of whether you retain your clients has been and continues to be your client service. As the saying goes, “People don’t do business with businesses, they do business with people.” This shows the importance of good client service. Despite the result you get for your clients, 9 times out of 10, if your firm and your staff don’t provide good (no, exceptional) client service you are likely to lose existing clients as well as missing out on perspective ones.
Because client satisfaction is crucial to developing a successful thriving law practice, what can you do to ensure that your firm is providing excellent client service? Here are 4 key fundamentals in establishing and developing client service for your firm:
We’re excited to be heading to the PILMMA Fall Summit this weekend in Las Vegas. Will you be joining us and the many lawyers from around the country who are devoted to their law firm business growth and acceleration?
At LMA, we believe strongly that the client experience that you offer can make or break your law firm’s growth and development. That’s why we’re asking you to think through the following questions this week:
What do you offer to your clients that no one else offers?
What can you promise or guarantee them?
What sets your firm apart from the pack?
For the first time, we’ll be offering conference attendees a FREE “Client Experience Review.” So, please stop by our booth and say hello. We’re excited to give away this helpful tool to you for FREE.
Are You Outsmarting Yourself?
Good businessmen know–no matter how smart you are, there’s always more to learn. But, unfortunately, not everyone lives by this rule. Some people are so impressed by their own achievements that they forget how much they don’t know. Watch for these signs that you may be too “smart” for your own good:
You devote so much energy to convincing other people of your point of view that you don’t take the time to understand theirs.
You haven’t changed your mind about anything, or your behavior, in recent memory.
You can’t identify or explain your basic assumptions about people, business, or life because they seem so obvious to you.
You’d rather fix mistakes than figure out why they happened.
You rarely read anything for self-improvement, or to find out more about your business.
If you find yourself identifying with one or more of the above actions, you might need to take a step back and remember that you learn when you listen to others. Successful CNN televison host, Larry King, once said: “I remind myself every morning: Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.”
FREE Legal Marketing Tips
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