What Is Your “Experience”? – Creating a WOW Client Experience
Have You Thought About Your Firm’s “Experience” Lately? Recently I found myself in a very unusual situation. I found myself as the patient and potentially the client in a medical malpractice law suit. So, in order to make a very long story short, suffice it to say, my perspective and my life have been VERY...Read more.
WINDING DOWN & GEARING UP – Strategic Marketing & Law Firm Development
As the end of 2017 is fast approaching, (yes it will be here before you know it, Christmas is just around the corner) we all need to take a long look at our “to do” lists for 2018 and then really start planning for the New Year. For those of you who attended PILMMA in...Read more.
The Magic Touch©
Often when talking to one of my law firm clients, I hear stories starting like this: “You’re not going to believe this, but …” “Boy, did I get lucky …” or “Let me tell you about the coincidence that happened the other day.” Whenever I hear comments like these, my ears perk up because I...Read more.