What Is Your “Experience”? – Creating a WOW Client Experience
Have You Thought About Your Firm’s “Experience” Lately? Recently I found myself in a very unusual situation. I found myself as the patient and potentially the client in a medical malpractice law suit. So, in order to make a very long story short, suffice it to say, my perspective and my life have been VERY...
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Mirror, Mirror on the Wall…
As I have reflected (literally and figuratively) over the past several months on my firm and its future direction, the re-branding, name change, its internal culture and the overall client experience we offer, I have come to realize that perception and reality may not be the same. And, I have had to truly FORCE myself...
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We Don’t Truly “Vacate,” But Why We Really Should
For some reason this article was the hardest to write, but also the one I felt needed to be written the most. It applies to so many different areas of our marketing and our practices/management and our lives. And most of all, it is the truth. Sometimes the truth hurts. But here goes! WE DON’T...
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Toto, We’re Not in Kansas Anymore! – Tornadoes, Summer 2011 and Turning 90!
I was sitting here reflecting on the natural disasters of the past month – the tornadoes that have greatly affected the south east, especially those in Alabama, and the releasing of the levees by the Army Corps of Engineers along the Mississippi River to reduce the flood waters. I am struck by how many people...
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“Summer time is calling!!!! Using your vacation to build your law firm”
Author Lauren Black encourages attorneys to take a real vacation in order to improve their law firm marketing and management....
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