Marketing & Advertising for Attorneys
Lawyers Marketing Associates, Inc (LMA) is dedicated to law firm development, growth and marketing through strategic analysis and planning.
 

client relationship marketing Tag

  • All
  • articles
  • Branding
  • Client Experience
  • Client Service
  • CRM
  • Design
  • Everything Else
  • Guest Blogs
  • Law Firm Development
  • law firm marketing
  • Lawyer Marketing
  • news
  • newsletters
  • Online Video Marketing
  • Safety
  • Uncategorized

[caption id="attachment_1172" align="alignleft" width="266"] What Does Your Firm Name Say About You?[/caption] Recently I had the pleasure of being introduced to one of the finest and most exemplary law firms in the state of Connecticut (if not in the whole nation).  To say they are one of the top law firms with regards to client experience that I have EVER come in contact with is truly not an over statement.  When I first spoke with the managing partner and the partner in charge of operations I was gravely concerned about how the project I was being...

[caption id="attachment_1168" align="alignleft" width="300"] Have You Thought About Your Firm's "Experience" Lately?[/caption] Recently I found myself in a very unusual situation.  I found myself as the patient and potentially the client in a medical malpractice law suit.  So, in order to make a very long story short, suffice it to say, my perspective and my life have been VERY different for the past month.  It has been very much like some of the scenes from the movie, “The Doctor”, with William Hurt, a sleeper that came out in the early 90’s where Hurt was forced, after...

As the end of 2017 is fast approaching, (yes it will be here before you know it, Christmas is just around the corner) we all need to take a long look at our “to do” lists for 2018 and then really start planning for the New Year.  For those of you who attended PILMMA in September, you are a little bit ahead of the game – you’ve already started this process.  Your minds are racing and you’ve hopefully already started taking many of the millions of ideas that you learned in Nashville back to your...

Often when talking to one of my law firm clients, I hear stories starting like this: “You’re not going to believe this, but …” “Boy, did I get lucky …” or “Let me tell you about the coincidence that happened the other day.” Whenever I hear comments like these, my ears perk up because I am confident that these stories are believable and not about luck or coincidence. While the outcome may not have been planned, the new business success stories are almost always the result of what I call The Magic Touch!  I am...

People have always enjoyed doing business with people. Prior to the industrial revolution we purchased goods and services from local professionals in storefronts. It’s only been in the last 100 years or so that we’ve ventured away from this, doing business instead with large faceless companies that we consider successful not because of our personal experiences with them, but because they advertise the loudest. Like many things do, however, we are coming full-circle. Many seem to have realized that they prefer “local business” over “big business”. Cities are celebrating shopping and eating locally. Social media and...